Locked out due to idp change

[Scott Waddell]

I'm locked out of our account due to trying to change the idp settings to clean up users. Somehow I'm still logged into Atlassian community so I'm posting here. I can't seem to open a ticket because I can't log in. How can I get the idp change reverted and get to log back in? Thanks!

[Hector Menchaca · Accepted solution]

Hello @Scott Waddell ,

Welcome to Atlassian Community!

Were you able to solve the issue? Do you still need help?

You can raise a ticket via our Billing side: 

• https://www.atlassian.com/company/contact/purchasing-licensing#/

Thanks!

[Scott Waddell]

I have a ticket open in billing, also a ticket open for Bitbucket, all just trying to get anyone to help. No response at all for 24 hours. Can you escalate at all? I would really appreciate it. Need to get in somehow, still the only admin.

[Hector Menchaca]

@Scott Waddell  Do you have the ticket #?

[Scott Waddell]

CA-3477321 and BBS-231816

[Scott Waddell]

Got handled in one of the tickets finally. Not sure if you escalated but it's finally being resolved. Thank you

[Hector Menchaca]

@Scott Waddell 

I am glad to hear that - next time remember to always have a breakup account outside of the Org Admin.

Another good advise would be to always test the SAML SSO configuration in an incognito window without losing your session - but definitely I believe the most important one is to have the break-glass account.