Unable to reset user password

[Saurabh Birla]

One of my team members has forgotten his Jira password. He tried the forgot password link, but never received any email. I, as the Atlassian administrator also tried the send reset password link through user management, but again, he did not receive an email. He has checked his email's Junk/Spam folder as well.

Is there any other way to get his password reset?

[Shawn Masters]

Cloud or On Prem? Are you using an Identity Providers for Single Sign On? 

[Saurabh Birla]

Cloud. There is no SSO. Just the Atlassian user account.