activate atlassian access

[GuZhengJian]

Hi Support，

We are currently using Cloud JSM Platinum Edition and are in the trial period, can we activate atlassian access?
If so, how do I activate it?

[Ste Wright]

Hi @GuZhengJian 

Atlassian Access is a separate product, which also comes with a 30 day trial.

There's a good help page for getting started with Access, check it out here: https://www.atlassian.com/software/access/guide#organization-domain-claim

These are the 3 recommended first steps...

1. Confirm or verify your domain: Verifying your domain(s) proves you own it and allows you to take control of your accounts. Confirm or create your organization by going to admin.atlasssian.com.

2. Claim your accounts: Streamline your user management with managed accounts. Claiming accounts allows you to manage users more efficiently and apply security settings automatically and at scale.

3. Start your 30-day trial to setup Atlassian Access features.

You can also find more on the support site, see: https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/

And this page has information about the product itself: https://www.atlassian.com/software/access

Ste

[GuZhengJian]

I would like to know what happens after clicking on the claim accounts steps and if it can be explained

[Ste Wright]

Hi @GuZhengJian 

It's explained in the help pages - I'd check out this specific help page for what claiming accounts does: 

Verifying a domain gives you two benefits:

• More control over the Atlassian accounts on your company’s domain – those accounts become managed accounts, which means you can edit, delete, or deactivate their accounts.

• The ability to apply security policies to your managed accounts – you may want to require log in with two-step verification or set up SAML single sign-on so that policies from your identity provider apply to all Atlassian accounts. You can do both by subscribing to Atlassian Access.

---

You can see a definition for managed accounts on this page also. 

Ste

[GuZhengJian]

Thank you so much!

[Ste Wright]

Not a problem :)

If this answer helped, could you accept it? That helps others who find this question in future know that it can help them too!

Ste

[Joseph Chung Yin]

@GuZhengJian 

I agreed with @Ste Wright excellent write-up in his response.  You should review the following reference link on understanding Atlassian Access - https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/

In our envs, we use this product to use our own IDP/AD to control our users accounts and it works out well.  It is a requirements for our end to enforce SSO policy on all enterprise applications.

Hope this also helps.  

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.