Join the beta: Rovo agents are getting powerful new self-service skills

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TL;DR: We need your help building the future of AI-powered support. Sign-up to be the first to try out new service capabilities in Rovo.

📣 Calling all service teams 📣

We’re excited to give you an early look at the next evolution of Atlassian’s AI-powered frontline service capabilities, powered by Rovo. You can now build powerful Rovo agents that collect information, automate workflows, and resolve requests faster than ever before.

By joining our beta, you’ll have the opportunity to influence the future of agentic support at Atlassian and ensure these tools meet the real-world needs of teams like yours.

What’s new?

• Launch a Rovo agent for your Jira Service Management project in one click with a personalised service template.

• Connect knowledge from Jira Service Management for context-aware responses using your team’s curated knowledge base.

• Automate escalations with work items created in your team’s service queue, routed to the right request type and with required fields collected for you.

• Add a Rovo agent to your Jira Service Management Portal for fast, conversational support.

• Coming soon: Monitor agent performance with a new insights dashboard.

Why get excited?

• Faster resolutions: Let your customers help themselves, 24/7.

• Reduced workload: Free up your agents for more complex tasks.

• Customizable experiences: Design automated outcomes that fit your team’s needs.

• Early access: Shape the future of Rovo by joining our beta and sharing your feedback!

You may notice that some of the new Rovo service capabilities look similar to the Jira Service Management virtual service agent experience. That’s intentional: we’re combining the best of both agents – such as scenario-driven agents that take action, natural context-aware conversations and customizable tone and agent behavior with natural language prompts.

How to get started

Sign up now, then feel free to book a call with our team to give feedback and hear more about the upcoming roadmap.

Let’s build the future of self-service together! 🚀

— The Atlassian Rovo Team

[Jordi Garcia]

@Sarah Scaife can you confirm if this is JSM Portal only or also includes or will include similar capabilities in chat/Slack? Most of our requests originate from Slack messages and are keen to have Rovo support those instead.

Rovo seems to provide knowledge base answers, but doesn't not offer a conversational flow there. Is either the old "Halp" implementation or intents. We would love to have Rovo support user requests directly.

Thanks