Do we know when custom field support will be added to Rovo.

[Robert Nichols]

So when using Rovo it is unaware of custom fields and we use them extensively within Jira and JSM.
I found a way in Automation by passing the values through  to a prompt. 

However this only works when dealing with 1 issue, rather than asking it to review and evaluate a group of issues based on a custom field.

[Paul Pasler · Accepted solution]

I completely agree - this would be a great addition! As a vendor with a custom field app, we would appreciate support for third-party custom fields (e.g. object types).

[Dr Valeri Colon _Connect Centric_]

Hi Paul, would you mind submitting a feature request?

[Paul Pasler]

Hi @Dr Valeri Colon _Connect Centric_ ,

sure, will do, but I am unsure where to put it... I will think about it and post the link then

[Dr Valeri Colon _Connect Centric_]

I need to bookmark this link https://jira.atlassian.com/secure/Dashboard.jspa you can search to see if the suggestion was already made or go straight to "Suggestion"  I think ticket 137 might cover your request. Here's a link to the overall board https://jira.atlassian.com/browse/ROVO

You can also use the "give feedback" options within Atlassian products or submit a support ticket via the Atlassian Support portal. 

https://support.atlassian.com/

https://community.developer.atlassian.com/ 

[Zachary Howard]

@Dr Valeri Colon _Connect Centric_ is right, the direct link to this request is here:
https://jira.atlassian.com/browse/ROVO-137

[Dr Valeri Colon _Connect Centric_]

Update on custom fields-- they should be working now. Give 'em a try.

[Zachary Howard]

Quick update for anyone who finds this post: They have added custom field support for Rovo agents as of June 10th 2025! 

https://jira.atlassian.com/browse/ROVO-137

[Dr Valeri Colon _Connect Centric_]

You're right, Robert—Rovo doesn't currently recognize custom fields by default. Passing values through prompts, like you’ve done with Automation, is a solid workaround for single issues. For multiple issues, though, Rovo can’t yet evaluate across a group using custom fields unless that data is first extracted and summarized somewhere it can access, like a linked Confluence page or summary table.