Ensure emails were sent

[Jason Eckelstafer]

Is there a way to verify/prove that an email notification was sent to a user?

I have a user that is saying that they are not receiving emails from Statuspage. I have verified that they have the proper subscriptions, are not quarantined, and have confirmed their email address. Is there a log or anything I view that will show the recipients of the emails?

I can see that notifications were sent but is it possible to see the list of users included?

[Nikola · Accepted solution]

Hi,

If you're confident that the user is subscribed for updates, and not quarantined, then we can have a look in our Email vendor logs to see whether the notification has been sent out to user, and what state is it in.
Feel free to raise a ticket with us at https://support.atlassian.com/contact and we'll investigate it further.

Regards,