Issues with email subscription

[Maximiliano Barrios]

Hello, I want to know how to fix an issue when entering the email for subscription via email, I get the error message 'Oops, something went wrong while subscribing you! Let's reload the page and try again.'

[John Cole]

Try clearing cache, check email format, or use another browser.

[Shashwat Khare]

Hi @Maximiliano Barrios ,

This is Shashwat from Opsgenie support and here to help! :) 

Are you trying to subscribe to an existing Opsgenie analytics report in your instance, or have you created this report yourself and subscribed to it?

Could you please confirm your Opsgenie instance URL and the email ID with which you'd like to subscribe to the report?

Did you refresh the instance page and were able to subscribe to it later without getting the above error message?

Best,
Shashwat

[Maximiliano Barrios]

Hi Shashwat, thanks for your promt response!

Sorry for the lack of info in my message, i'm trying to subscribe to my statuspage, with my company email (maximiliano.barrios@naranjax.com) i am the owner of the SP, i can manually subscribe users and myself but we need that any client can subscribe by themself , my page id is 5bhtsxl28cw6 ,

I did refresh the instance, even try to subscribe in a private tab, but it won't work, please tell me if you need any more information to review my case, thanks. 

[Shashwat Khare]

Hey @Maximiliano Barrios ,

May I know the error message that pops-up when an external domain user subscribes to the page?

Best,
Shashwat

[Maximiliano Barrios]

Sure! 

The message that pops-up it's the same, i tried with gmail domain.

Best regards,

Maximiliano

[Shashwat Khare]

Hey @Maximiliano Barrios ,

I tried accessing your Public statuspage - https://status.naranjax.com but it looks like the access is protected for this page via CloudFare access.

Can you please check from your end if this page is open for public access?

Best,
Shashwat

[Maximiliano Barrios]

Hi!

The page is public, it's protected by cloudfare but you can ask to get a code and sign in.

[Shashwat Khare]

Hello @Maximiliano Barrios ,

I'm not sure if the external subscription will work for a public page while being protected by Cloudfare.

Could you please raise a ticket with us using this link and I should be able to investigate this further?

Best,
Shashwat

[Maximiliano Barrios]

Hi!

The new ticket has been created https://support.atlassian.com/requests/SPSP-41715/

Thanks!

Regards,