Automation rules panel not loading for my account

[Brecht Vanelderen]

I'm experiencing an issue where the Automation > Rules panel does not load for me on any board, even though I am a Workspace Admin.

• I’ve tried multiple browsers, incognito mode, and cleared my cache.
• I’ve also tried accessing it from both the top bar and the board menu.
• My coworker, who is also a Workspace Admin on the same board, can access Automation without any issues.
• We are both on the Free plan.

How can I fix this?

[Carolina Lopez]

Hi @Brecht Vanelderen, welcome to the Atlassian Community!

I'd be glad to assist you with this issue. Are you using a VPN while accessing Trello? If that's the case, please deactivate it and try again. Additionally, consider accessing it through a different network, as this may help.

[Brecht Vanelderen]

Hello,

normally not but my coworker is using the exact same things as me because we have both the same laptop from work so there shouldn't be any differences.

[Carolina Lopez]

Hi @Brecht Vanelderen!

Thank you for sharing those details. I've created a ticket on your behalf to keep troubleshooting this issue. You can access it here:
https://support.atlassian.com/requests/TRELLO-218473/