Can I automatically add a label to a request from my Help Center?

Hi,

This is the workflow I'm looking for:

User submits a request in Help Center
A card is created to Service project
a clone is created in the product project (automation done)
- I want THIS CARD to have a label like for example "Coming from help center"

The idea is that I can track all the requests from the service project within the product project.

Thanks!

2 answers

0 votes

If you're using Jira Service Management, you could use an Automation rule for this - you can read more about Automation here:

https://www.atlassian.com/software/jira/features/automation

Cheers,

Charlie

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Thanks, I didn't find a way there to add a label

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0 votes

This is Trello and not Jira Service Management?

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It's Jira Service Management

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