Get a Custom Field returns empty Array

[Yama Najeeb]

Greetings,

we manage multiple boards for different customers and use the API to transfer data from Trello to our ERP software. This process creates a new ticket and uploads the ticket number into the custom field of Trello cards.

For some time now, we have been creating new boards and noticed that the values are not being uploaded into the custom fields. This issue only occurs in the new boards.

To investigate, I ran a test and compared it with older boards. I found that when requesting the idCustomField in the new boards, the response returns an empty value in the JSON array for custom fields. However, the custom field is already attached to both the board and the cards.

I also tried to manually enter the value, but unfortunately, that didn’t help either—I still receive an empty response.

[Luciana Munhoz]

Hi Yama, welcome to the Trello community!

To better assist with your questions, I'd appreciate it if you could share them on our Atlassian Developer Community. There, you will find more experts on the use of our APIs, etc.

Here's the link: https://community.developer.atlassian.com/c/trello/42