Is it possible to disable reply by email feature?

[Gamesh]

I'm looking for a way to disable reply by email, it adds a lot of crap and noise to the ticket also once in a while somebody has a logo in their signature so each reply attaches a new image that is totally unrelated.

[Iain Dooley · Accepted solution]

@Gamesh there isn't a way to disable this, but your team can disable email notifications which will prevent them from replying!

[Gamesh]

i see, a big trade off :(

[Iain Dooley]

@Gamesh well, yeah if you like email notifications. I personally think that Trello notifications generally are far too voluminous to be broadly useful and the way that email notifications are grouped I have always found inscrutable. I created an integration called Benko Board which allows you to use Trello as a Gmail client, and then puts notifications into the same place as your emails anyway as cards in a bit more of a configurable way:

https://trello.com/integrations/#benkoboard

[Tarwin Stroh-Spijer]

This is a really bad experience.

We have people replying to Trello emails, which are then added to cards. This would be fine, except those replies end up including signatures, and badly formatted HTML, which means your tickets become unusable.

It becomes even worse if other email addresses are added to these replies. Because then others can reply-all and end up adding to the conversation as the original emailer - not themselves.

There must be a way to not allow people to reply? Please? Please?!

[DiMaggio Tucci]

If you have the resources for it, instead of emailing from Trello directly to the user, email it to some other email account and set rules from their to send it to the intended user. You could even put the intended recipient in the email body and use the email rules from your email provider to parse and send it. Either way, if you set it up correctly, when somebody replies to the email, they'll be replying to the dummy mailbox and not to Trello. 

@Tarwin Stroh-Spijer 

[Tarwin Stroh-Spijer]

Thanks for the suggestion @DiMaggio Tucci - although this does sound like an insane solution.

How do you send to a different email? Aren't the notifications sent to the email of the person logging in?

Are you suggesting:

Trello (all notifications) -> trello@domain.com -> ... somehow work out who this is meant for? ... -> end user

[DiMaggio Tucci]

If you have the resources for it, instead of emailing from Trello directly to the user, email it to some other email account and set rules from their to send it to the intended user. You could even put the intended recipient in the email body and use the email rules from your email provider to parse and send it. Either way, if you set it up correctly, when somebody replies to the email, they'll be replying to the dummy mailbox and not to Trello. 

[Tarwin Stroh-Spijer]

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