Community resources
Community resources
Community resources
- Community
- Tag: reply
Tag: "reply"
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Hi All, After reviewing documentation on sending email and generating a ticket by email, the following question arises. In a scenario, where: - A customer (Reporter), send an email to the predef...
- Jira
- Question
- automation
- cloud
- jira
- jira-cloud
- +2 more tags...
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Hi, I would like to add different templates when replying to a customer's issue. Before JSM we were using Gmail and we had customized different templates with a fixed text, example below.&n...
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...here are "Reply" function to the comment because it is sometimes difficult to understand which comments relates to the comment that has been posted. I do not want extra tab like "Chat" where you see "C...
- Jira
- Question
- atl-bobross
- cloud
- comment
- jira
- jira-software
- +2 more tags...
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We have some examples where JSM agents reply back to an @mention email, but their reply doesn't show up in the service management issue as a comment. These are direct replies and this only h...
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Is there a way that we can reply all to customer? not only reply to the sender but reply all to customer that cced as well. Thank you and look forward to hearing from you soon....
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Hi, we have a lot of similar issues. Therefore I want to add predefined replies, which I can insert in short time. Is that possible with Jira? Thanks Hendrik
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Is there a way I can add the last 'Reply to Customer' in to a report that I send our Customer. Which usually will detail the last requested actions
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Hello, Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every 2 minutes. W...
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Hello, For the past two hours I have been trying to reply to an answer here in the Atlassian Community but whenever I refresh the page the reply disappears and is no longer there. I can see the reply...
- Jira
- Question
- cloud
- community
- forum
- jira
- jira-cloud
- +1 more tag...
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Hi all, I have a question regarding the Customer Notification on JIRA Service Desk. First off, this happens when customer use Outlook. Everything works fine except the reply address in the e...
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We're currently experiencing difficulties with Jira Service Desk respectively it's automatic email conversations: When a reply is automatically sent by our Jira Service Desk to a Person who asked f...
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I'm looking for a way to disable reply by email, it adds a lot of crap and noise to the ticket also once in a while somebody has a logo in their signature so each reply attaches a new image that is t...
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In the desktop version, reply automatically tags the original commenter. In the app, you are forced to manually tag the commenter.
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...etter with my team. At the moment if i respond to a ticket and then the client gets their email notification, they're trying to reply to that ticket directly by replying to the email. Is there a way t...
- Jira
- Question
- jira
- notification
- reply
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...orrectly, the reply is added to the existing job. If they send us a brand new email, but reference the original job number, is there some way Jira can tell it's meant to be for that job and add it i...
- Jira
- Question
- jira
- jira-administration
- reply
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Hopefully this picture explains the problem clearly enough. I select 'Reply from the notification window: I type in my message, trying to mention the person, but it doesn't recognize t...
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...omain.com replies to original email from customer. 4. JSD responds to Member1 with automated email with key (PRO-2). 5. Member2 of group@domain.com replies to Member1's reply. 6. JSD responds to M...
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Our team is finding it difficult to communicate about the items on a card because replies are not threaded. I'm wondering if there's a way we don't know about (a powerup, maybe?) to achieve threaded ...
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Hi. We tried to change the "reply to" field in "recommended updates" and "status change" mails from confluence. Where can we change this? Please help. Thanks.
- Confluence
- Question
- confluence
- reply
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A few weeks ago client comments by replying to service stop being posted to the service tickets. I understand that the service desk mail handler is different than jira's but i can't find it a...
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i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my c...
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i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my c...
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This question is in reference to Atlassian Documentation: Comment on pages and blog posts From the knowledgebase it seems that I should be able to reply to a comment posted by another member of my s...
- Confluence
- Question
- cloud
- comment
- confluence
- reply
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Hey, is it possible to notify an external person that the program is ready for testing and can this person also give me a feedback on this via e-mail without having a user for Jira ? We would lik...
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