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Two Ticketing Systems Auto Replying Endlessly

Killean Colton
Killean Colton April 29, 2020

Hello,

 

Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every  2 minutes. We are at 420+ tickets created over night. I have two questions:

  1. How can I stop this endless auto-replying?
  2. How can I make it so that if a customer CC's our technical support email, it doesn't generate a NEW ticket with each reply, but instead adds it onto the original?

Thanks in advance for any assistance.

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