Can I automatically add a label to a request from my Help Center?

[Shelly Fuchs]

Hi,

This is the workflow I'm looking for:

1. User submits a request in Help Center
2. A card is created to Service project
3. a clone is created in the product project (automation done) 
   • I want THIS CARD to have a label like for example "Coming from help center"

The idea is that I can track all the requests from the service project within the product project.

Thanks!

[Charlie Gavey]

Hi @Shelly Fuchs

If you're using Jira Service Management, you could use an Automation rule for this - you can read more about Automation here: 

https://www.atlassian.com/software/jira/features/automation

Cheers,

Charlie

[Shelly Fuchs]

Thanks, I didn't find a way there to add a label

[Jack Brickey]

This is Trello and not Jira Service Management?

[Shelly Fuchs]

It's Jira Service Management