Cannot make other member admin

[Suzan McCreadie]

I am admin in the workspace as well as on the board, but cannot make others admin.
Change permissions is greyed out for all others.

[Laura Holton _ACE Rotterdam_ · Accepted solution]

Hi @Suzan McCreadie 👋

Hmm, that's strange as you're following the correct steps to change members to admins. This question was asked earlier by another member too!

Let's see if we can get to the bottom of this, did you set the board up initially?

Could I also check what Trello subscription you're onn (Free, Standard, Premium, Enterprise) and what the board visibility is set to please? 

All the best,

Laura

[Suzan McCreadie]

I probably set up the board yes. We are all on free membership and it is now flagged by two others in the team as well.

[Suzan McCreadie]

This is still not resolved and affecting the functioning of our team.

[Laura Holton _ACE Rotterdam_]

Hi @Suzan McCreadie I've spotted this a couple of times on the Community over the last few days. I think it would be best to raise this directly with Trello support to try and get this solved as soon as possible for you. 

You can raise a support ticket here >> https://trello.com/en-GB/contact

[Suzan McCreadie]

I did that at the same time as I reported it here.
No response so far. Have reported again.

[Suzan McCreadie]

Received response; confirmed as bug and Trello is working on fixing it. They also provided a work around in the meantime:

For now, the workaround is to:

1. Remove the member from the Workspace
2. Change their role on the board in question to admin
3. Add them back as a member of the Workspace

[Laura Holton _ACE Rotterdam_]

Fantastic, I'm glad it's getting sorted for you Suzan! You'll be back up and Trello-ing in no time 😃

I'll advise the other Community members who also raised this issue, thank you for keeping us in the loop.