Template not autofilling

[Ana Beatriz Augusto]

I have templates for task, bug and improvement issue types, but suddenly when I click on “Create” button the template for bug and improvement issues is not autofilling anymore.

[Sayed Bares _ServiceRocket_ · Accepted solution]

@Ana Beatriz Augusto are you using Jira Cloud or Server/DC? Team managed project or Company managed project? How did you setup the autofilling feature?

[Ana Beatriz Augusto]

I'm using Jira Cloud and it's managed by the company that I work for. I did the setup by accessing Project settings > Apps > Issue Templates and then created 3 templates. The auto filling was working as expected a few days ago...

[Sayed Bares _ServiceRocket_]

@Ana Beatriz Augusto This might be a bug, I would suggest reaching out to the vendor support:

• https://deviniti.atlassian.net/servicedesk/customer/portal/1

[Christopher Skoropada _Appsvio_]

Hi, 

This is not Deviniti app as they are not working on the native create issue screen. This looks like this app or... or own Issue Templates Agent.  Please check the vendor and contact corresponding support :) 

[Ana Beatriz Augusto]

Thanks for the help, guys.

But I can't contact support, neither check documentation of the app that helps with templates creation...

On Project settings > Apps > Issue Templates

[Christopher Skoropada _Appsvio_]

Based on the screenshot you provided I can tell you that this comes from this vendor: https://marketplace.atlassian.com/vendors/1216140/narva-software

Narva support: https://bitwelt.atlassian.net/servicedesk/customer/portals

[Ana Beatriz Augusto]

Ok. I'll get in touch with them. Thanks