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Richard Saffell
Contributor
Posts
How can I add a status that pauses the SLA?
Question
Asked February 2, 2015
Re: Can I create a report by Channel in Service Desk?
Question
Replied February 2, 2015
How can I change the color for Waiting for Customer and Support?
Question
Asked February 1, 2015
Can I create a report by Channel in Service Desk?
Question
Asked February 1, 2015
Can I turn off auto-watch for my Service Desk agents for tickets only?
Question
Asked January 31, 2015
How to open a wiki URL link in a new window?
Question
Asked January 31, 2015
How can I grant a user customer permissions to a ticket?
Question
Asked January 31, 2015
Re: How do I change the email subject on Service Desk notifications?
Question
Answered January 31, 2015
Re: Service desk email configuration - does not catch tickets from email
Question
Answered January 31, 2015
How does Service Desk determine if it will process an email?
Question
Asked January 30, 2015
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Last active
April 25, 2021