Live Chat for Jira Service Management - New Feature is On 🔥 Free Code Inside 👀

[#1]

Now you can chat with customers in real time - directly inside Jira Service Management.

No switching tools, no delays, no need for escalation, and no missed context.

💬 How it works 

TL;DR - customers are entering the chat queue when agents are available. Agents are notified that the customer is waiting, and they're starting a chat according to the queue.

Agents can now provide instant, real-time support right from the Jira interface:

• 🗓️ Set agent availability across time zones — let customers know when live help is online.

• 💬 Serve waiting customers instantly — skip ticket escalations and back-and-forth emails.

• 🎫 Create Jira issues directly from chat messages — turn conversations into actionable work items.

• 📊 Track key performance metrics — monitor queue times, resolution speed, and agent productivity.

All within Jira - keeping communication, context, and actions in one place.

🧩 Real-world use case

A customer reports an urgent issue through the portal. Instead of waiting for ticket triage or escalation, they start a live chat with your support team.

An agent joins instantly, helps reproduce the problem, and — with one click — creates a Jira issue directly from the chat.

The issue gets resolved before the escalation process even begins.

📈 The result

✅ Faster resolutions
✅ Higher CSAT
✅ No context switching
✅ Fewer escalations and happier teams

🏷️ Try it now – exclusive Community offer! 

As I know that one month of a free trial might not be enough, grab a 100% off code for next Month. 

👉 Use code CHFABS7BCBCN25 for CLOUD and check out the app on the Atlassian Marketplace

We have only 8 of them left! And you can activate them till November. 

Support that feels instant. Collaboration that stays in context.
Chat for Jira – where conversations become action.

* Writing this article on behalf of one of my teams: Sevidev 😊