Refined forms are blank in issue view - any ideas?

[Carolina de Cassia Mauricio]

Good day to all! 

On our website, we use Refined as our support/helpdesk platform to manage customer inquiries. Recently, we’ve noticed an increasing number of support tickets being submitted without the form data or with the form fields completely empty, even though these fields are marked as mandatory (required).

This is causing inefficiencies in our support process, as we often receive incomplete requests, making it difficult to assist users properly.

Has anyone experienced something like it? Or has any inputs?

Thank you in advance, community! Kind regards!

[Lotje Euser]

hey Carolina,

Lotje here from the Refined team. I'm sorry to hear you're experiencing issues with the forms.

I would love to take a look at what's happening. Could you send me an email and share some screenshots of your forms configuration and submitted tickets? Feel free to send them to lotje.euser@refined.com

Kind regards,
Lotje