Customize virtual agent

[johao.alvarado@pedidosya.com]

Hi, is it possible to customize the name and profile picture of the virtual agent that is called 'Assist' by default?

[Chris Rainey · Accepted solution]

Hi there,

It looks like this may be possible in Slack. When looking at the configuration page, the last line in the below screenshot says "Send messages as @ assist with a customized username and avatar" which suggests that it should be possible. 

I do not believe this functionality is possible in Microsoft Teams. 

[johao.alvarado@pedidosya.com]

Hi there, I dont see these options when assits is open