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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, I'm using the looking object to get a value of my assets. I need to get an attribute having a user type. I can't get the value of the user attribute. If i add the value to the audit log, the...
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Hi Team, We are currently unable to see any tickets for all the projects. Please look into this issue and provide an update at the earliest.
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Hi, For our HR project we want customers to be able to raise a issues anonymously (to create a "whistleblowing" option ). The problem that I run into is that in the portal "Raise this request ...
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Hi, I am currently setting up an HR project to manage onboarding and offboarding. To onboard a new employee are request is raised via the portal. Upon this request follow-up action (sub-tasks) are c...
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Hi, on our Jira project we need to allow any user in our company to see some Jiras where they need to help on or add comments, currently everyone has the JSM license on their account and can see and ...
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Hi Community, I'm looking for an add-on that allows the Assignee to be visible on the Portal so that the reporter can see who is handling their ticket. I would really appreciate any suggestions. A...
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Hi everyone, Figured I would ask the community - the people that know best! I’m looking at the Zapier Integration for Jira/JSM and trying to figure out if it’s really worth having. I’d like to un...
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Hi team, I am building an Investor Intake Form in Jira Service Management and I’d like to organize it into clear sections (e.g Eligibility, Alignment, Risk Profile). At the moment, I only see o...
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We are looking to automate ticket assignment in Jira Service Management, but we found a limitation: Jira only allows assignment to a specific user, not to a group. This creates a practical issue: -...
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In JSM > Project Settings> Channels & serf service - after selecting Try now, and + on Confluence, I'm receiving a message "No other confluence sites are available in your organization". ...
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Hi everyone, I'm using the free version of Clocktimer and trying to configure it for time tracking across my Jira projects. My structure typically involves Epics containing Historie ...
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I'm new here and just interested in your products and services if you could show or indicate something better for me to learn or know that i am doing thiscorrectly....
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Hi all! Is it possible to restrict JSM Customers from seeing other customers requests when they access the Help Desk portal in their profiles like here: That person here has access to a...
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I’m experiencing a critical issue where I cannot access my repository at all. each time I try to open it, the page gets stuck in an infinite redirect loop, preventing me from loading the repository. ...
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Hi Is there a way to retrieve a list of all Teams created in Jira using API? We are using Assets and I need to be able to get our Jira Teams into Assets, preferably as an object type, and as we do ...
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Hi there - I'm the owner of my company's long-standing Atlassian environment. There is an SM project within this environment that has a user portal set up, but has historically had users fill th...
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When you send email into Jira it creates a request but Jira created fields the first test and we can't find them in custom fields on a global scale They don't exist in the scheme either...
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Hi all, Our project has a "connected email account" for receiving tickets via email. The address associated is servicedesk@olddomain.com. Olddomain.com is still retained as an alias for al...
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Dear all, In order to proceed with development work, we would like to make a “complete copy” from the Product environment to the Dev environment as much as possible. ■Background of the questio...
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How do I change the query for Approvals shown from the portal to remove ones when record is canceled
When you are logged on via the customer portal, when you click on the top right where your initials are for Profile and Settings, you get an option for Approvals. When you click on it, you get ...
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I have an automation rule with the trigger: "when sprint starts", the rule is working for software p
I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and s...
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Quiero saber si hay documentación acerca de JQL para principiantes, para poder realizar mis búsquedas, solo que no tengo conocimiento de JQL. Gracias.
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Hi there - In JSM, we have the ability to see ticket history and changes to individual fields, which is great. However, we can't see if specific automated actions were associated with a particular ca...
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So; I have a user who can access the portal and log tickets; however, when I try to select her from a user field, say to assign an asset, she is not listed. I have googled, and the normal re...
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The company already has a PowerBi license and have been looking into using Power Bi to setup Jira dashboards. Seeing as we already pay for Jira AND for PowerBi, would the subscription cost to t...
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Atlassian Community Events
| User | Count |
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| 39 accepted answers | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |