Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
Hi Community I've tried to design a dashboard in Power BI to bring in data from the asset module in JIRA, but the data sheet doesn't have a clear correlation for a simple search or dashboard design....
I'm trying to configure our Virtual Service Agent, and I want to fine tune where it gets answers without re-creating our Confluence Spaces. Besides repeatedly asking the AI the same, but slightly dif...
Hi everyone, I'm trying to automatically change the issue status when the due date is reached. For example: if the due date is 07/23/25, I want the status to change to "Renew License...
Is there a way to add custom dynamic fields in order to add them into email templates for stakeholders?
Hi Community Leaders, We’re working on a complex solution design for a large-scale deployment of Atlassian Data Center products (Jira and Confluence) in a customer-managed cloud environment (AWS, Az...
I do not like that Atlassian changed the default reply location for JSM. I would like to find the wish list so i can put in my wish to allow site administrators to make the default "Reply to Cu...
Hi Team, Once the user selects Jira project in jira project picker field and then the approver field will be going to set by the Project lead which is happening by the restAPI, but now days the tick...
...SM for the rest as well or will this basic functionality be gatekept from us. In my opinion if Atlassian support themselves are benefiting from this feature, why not relesase it to the public? A...
While creating a new Slack channel from "Create agent channel", from option "Channel & self service" -> "Chat", getting below error on trying to create new Slack channel: Bot does not have pe...
I’m unable to access the Timeline view in our Jira project. Other users in the same project can see the Timeline, but I cannot. I've: Logged out, cleared cache/cookies, Tried multi...
I have made an automation where i generate 2 tasks while creating a change request. I wan't that the assignee's are automatically assigned with values from the parent form. I found the custom fields ...
So I have built a rule that sends me a reminder email and the rule should contain the date on which I have to renew a key. The date is in the asset. I have also already built a query that also gives ...
Hi, Im looking to get an output once a day into a shared team slack channel. Id like the list to show all tickets not updated by assignee. The JQL Filter works fine, but im unable to get...
Hi everyone, I'm creating a Jira ITSM based on the "Advanced IT service management" template for my company. One of the key points is that we will have a level 1 support (where each ticket ...
At the moment, we have clients accessing our knowledge base articles to access further information for our product. I am currently unable to access the customer portal, as well as the internal platfo...
If two people are working on a ticket at the same time, I would also like the ticket to be assigned to both people. Is that possible? So the “Assignee” field should be able to contain two people.
Hello everyone, I have just about finished off building our new portal forms, automation and workflow for some users. I am wondering two things - 1. Is there a way we can add in a pop up to ...
Hello, I've been looking for a solution on how to configure in JIRA, so that the attachment showing in the notification email will be able to download without have to accessing to the JIRA Portal ...
Hello, when i press create link work item in a jira ticket to create a change request linked to that item, i get a pop up screen titled create linked issue, however that screen is missing the Priorit...
Are there permissions that will allow a user to see a task assigned to them in a project but not see any other tasks that are not assigned to them?
We had users that were disabled and re-enabled in Azure. they lost jira access. The accounts are deactivated, and they will not allow us to reactivate the button is greyed out. We do not have SSO se...
cómo llevar el control de los activos y su historial, así como también generar reportes eficientes. Necesitó el historial de los activos ejem a cuantos usuarios se a asígnado
How can we include the full comment history in Jira email notifications? We are facing an issue where only the most recent comments are included, which does not meet our clients’ expectations. Could ...
We are still in the learning phase with our JIRA helpdesk and we have run into a little issue that I would like to resolve. I want my users that are submitting tickets to be able to see the Sta...
I run a support desk on JSM for customers of our software package. They raised support tickets with us via a subdomain, https://support.ourdomain.com/. We have taken on a new customer that i...
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