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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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For our desired purpose, we want to be able to send emails to a third party, preferably not viewable to the customer. Is this possible via JIRA? I understand it is simple to simply use another platfo...
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Is it possible to show the JSM widget in the language selected by the user in the custom main portal?
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Hi everyone! We have multiple service projects and I want to have different time zones by project. Is this possible on the standard plan? Right now, it's all on the same time zone and is messing with...
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I am looking for any information on the ability to create custom statuses for Alerts beyond the OOB "Open, Ack, Snooze, Closed" options. We're having trouble organizing Alerts with the current...
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We have knowledgebase article view used but i don't show icon which is used in confluence. how can i show this icon. like emoji icon etc...
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Hello, I have a project where i restricted the channel access. But I don't know how to create just a portal user and no jira user for this project. When I open the portal url and create user for ...
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Hello, Can we create a query direct to the database? The scope is to export sums from the query and not analytic data (which is what jira filters can offer) Thank you in advance, Aggeliki...
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Hi, I was wondering if it is possible to only trigger a webhook when certain users did an update or prevent the webhook being triggered when certain users did an update. So our use case is the ...
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Incident anyone still seeing issues https://jira-service-management.status.atlassian.com/incidents/m
Anyone else still seeing this issue: Jira Service Management Status - Error loading objects for Assets in JSM and Jira for some regions
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Hi Team, in the new view I'm not able to see the issues count in the queues list, Do you know if it is possible to see it again? Thanks in advance Regards
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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I understand that translating custom field options is not currently supported and that there's a feature request for it. I will definitely vote for it and share my feedback. Regarding the workaround...
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Dears, I am using Jira service management over Jira data center and I added filed to view edit screen and I want to allow only users with certain privilege (user role) to edit this filed
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Hello, I'm in servicedesk/customer/portals (Help Center for Customers) and I saw "Recently used request forms" But where does it come from? How can I delete it? I looked at Project settings >...
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We are currently using Jira Service Management (Jira Cloud) for our support workflows. At the moment, only our technical support team is using JSM, but we would like to onboard our internal IT suppor...
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My name has been fixed in most spots, but Atlassian and Miro still have “Carl Arvidson IV”. Are you able to update those and remove the IV in those 2 applications? how we can update where we can up...
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As my ID is admin user but unable to delete customer from the list. Showing as the same is been removed.
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Hi, is there way to send slack notification when on call roster changes to new person. This was feature in OpsGenie but no longer available in JSM
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Is there a way to sync JIRA Service Management with Google Calendar for tech support availability? So the tickets don't get assign to a tech when not available.
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Hi Atlassian Community, I’m working with two separate Jira Service Management projects for two teams: BTS and RST. I need a solution that will allow these teams to collaborate on specific issue...
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We just recently purchased a JSM license, and I'm trying to learn more about portals and forms. Here is a scenario I have related to onboarding a new employee: Manager completes IT Onboarding...
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Have you figure out how to track OUTGOING email that are sent from a Customer Notification? It seems you have been working on this for-ever ?!
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I am trying to create a widget for our webpage but it throws the same error. "We can't validate the widget right now. Try again in a little while." Please let me know how to solve this issu...
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Hello! We have an automation rule that is configured to trigger when a Request moving to the 'Waiting on IS for Info Sec Review' status With this automation rule, we have a conditional that looks f...
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I m facing this issue today while sending the email. kindly anyone to assist this to resolve
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