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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, We're using Jira Service Management Cloud, and we have several email notifications set up via Automation for a compliance process. The emails work fine, but the sender name appears as "Jira Auto...
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🚀 Improving Customer Implementation in JSM — Feedback Wanted! Hey Community 👋 We’re currently in the process of transitioning away from Google Docs and Spreadsheets for managing our custome...
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We have a filter set up for our CAB Agenda. One of the fields in the filter is "Affected services". This field represents services that could be impacted by the change. It is tied back to the "Affect...
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Is it possible to remove uploaded Request Type icons in JSM? I uploaded duplicates and would like to remove one but can't seem to figure out where to do that.
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Hello, I'm setting up an automation rule in Jira that is triggered manually. When configuring the "Get input from users" option, I see that I can set a default value for the input fields. My questi...
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I am using a scheduled daily task as a trigger, and I am checking the "Run a JQL search and execute actions for each work item in the query" box within the trigger. When I validate the query or run t...
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Is there a way to generate a report on tickets that were assigned to a technician that already breached the SLA? We have other departments that don't follow SLAs and they reassign breached ticket to ...
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There are reports for the assets under the schemas, but not everyone can see them. How can I release the reports for users? Do they have to be admin? If you click on the three dots, it only sa...
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Is there a plan to increase the limits on Assets? Currently we have 2 limits that blocks us. 1. Max 3M objects 2. Max of 50 objects can be selected on a asset custom fields on a ticket&nbs...
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¿Es posible obtener el valor anterior de un campo? Estoy tratando de hacer un automatismo para que sólo actúe en caso de que el valor anterior se uno en concreto pero no logro dar con un "Smart Valu...
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When trying to create blank request type I am getting the following error: "We couldn't save your request type" Creating from template works just fine.
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Looking for a clean way to transfer JSM issues to the correct request type (without canceling the or
Hi everyone, In Jira Service Management (JSM), when a request is submitted with the wrong request type, changing it isn't straightforward. First, you have to change the issue type, then assign a new...
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We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it alway...
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Most time when a jira page gets (re-)loaded, there's one moment where the screen isn't in dark mode. It's a brutal light flash, especially if you work in a dark environment. Could you fix that...
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Hello everyone, I’m looking for ideas on how to improve our approval process. Our current setup is quite simple: the company manager (e.g. department head) approves requests made by their team memb...
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I am completing my assignment at an organization that is using Jira Service Management. How can I keep my access to my data once my current account closes? Is there a way to add a separat...
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Hello. Is there a way I can view the sent email logs? Or do I need to go to support and ask them to check? I can see emails coming in from a customer, but they are not receiving our...
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Jira allows anybody accessing the customer portal or sending an e-mail to the address associated with a JSM project, to create a customer account. How can we get notified when such an account is cre...
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Hello, I created an automated rule when I transition the issue/ticket from IN PROGRESS to RESOLVED, then send an email to the reporter and the email must contain the las comment made that was filled...
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We have observed that the Jira Technet application has stopped processing incoming emails since September 2024. This issue is impacting our ability to automatically create and update tickets via...
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The change calendar used to show in the left hand navigation, however since the UI update within the last few weeks, the calendar is no longer listed in the left hand navigation. How can we rec...
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Hi folks, We've got our customers set up into different organizations in JSM. Some of our customers in a given organization have voiced they don't want/need as many notifications, while others in di...
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Lads! Need to know how to perform actions (i.e. work item transition) on the issue that is just has been created. Meaning, 3rd step should regard only to created by auto...
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Hello, I’m located in Argentina and currently working with Jira and Jira Service Management (Cloud). I’m experiencing noticeable delays in the execution of automation rules, with some taking much lon...
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Quick question - do the organisation permissions supersede the project permissions? i.e. if the Browse Project permission is set to Service Project Customer - Portal Access but they're not in the or...
Atlassian Community Events
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| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |