Assign issue to user which is not an agent.

[Rob Peters]

Hi,

I am currently setting up an HR project to manage onboarding and offboarding. To onboard a new employee are request is raised via the portal. Upon this request follow-up action (sub-tasks) are create, for example ordering a new laptop. So I want to be able to assign this specific sub-task to the person who is responsible for ordering IT equipment. 

Since we want to keep the HR project a closed environment only for the HR managers since it will in future also contain classified information. So how to assign this sub-task to a person without giving access to the entire project?

Thanks. 

[Mario GELES]

Hi @Rob Peters 

I think the best way is to set up an automation that will copy this subtask in another project (creating a new issue there). If you have a specific project for ordering and managing IT equipement it would be perfect. 

And you can also with an automation copy every comment, every status change etc in order to have the informations of the copy issue in the original subtask without human intervention.