Bridge the Gap Between ServiceNow and Jira with the ServiceNow Connector for Jira App

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Many enterprise teams today rely on ServiceNow for IT service management and Jira for software development. But using both platforms in parallel often leads to miscommunication, delays, and manual work.

That’s where the ServiceNow Connector for Jira comes in, a powerful integration app designed by appserve.ai to help businesses eliminate platform silos and enable true cross-functional collaboration between IT and development teams.

What the App Does

Two-Way Synchronization

Sync incidents, requests, or changes in real time between ServiceNow and Jira.
Updates in one platform instantly reflect in the other.

Customizable Field Mapping

Partners can offer clients tailor-made sync configurations to match their internal workflows.

Automated Triggers

Configure rules that auto-create or update issues in either system based on events or status changes.

Error Handling & Audit Logs

Real-time notifications + detailed logs ensure transparency and operational continuity.

What Sets Our App Apart: Intelligent Queue System for Uninterrupted Sync

Our ServiceNow Connector for Jira app includes a robust queue mechanism to ensure reliable and orderly synchronization. With this mechanism in place, items are processed sequentially, guaranteeing that no sync request is missed or overwritten.

Even in the event of a temporary connection loss between systems, the queue mechanism retains all pending items. Once the connection is reestablished, the app automatically resumes processing the queued items, ensuring complete and consistent data synchronization without any manual intervention.

Ideal Customers

This app is perfect for:

• ITSM teams using ServiceNow.

• DevOps/Engineering teams working in Jira.

• Companies using both platforms who struggle with manual updates and communication gaps.

• Industries: Tech, Finance, Healthcare, Government, Managed Services.

 Use Cases You Can Sell Easily

Use Case	Value
Incident Management	Sync tickets from ServiceNow to Jira for fast issue resolution.
Change Requests	Track updates across systems for accurate change control.
Problem Resolution	Link root causes with dev team actions.

Powered by appserve.ai

appserve.ai delivers AI-powered integration apps designed to streamline operations and boost productivity. With proven experience in workflow automation and enterprise SaaS, we ensure quality solutions that partners can trust.

Let’s Work Together

Join our partner program and help businesses transform how their teams collaborate between ServiceNow and Jira.

Ready to get started?
Reach out to us at appserve.ai to schedule a partner onboarding session or request sales materials.

App Link: Click here to download the app on the Atlassian Marketplace.