Automation rule when work type of Incident is created or when a work type is changed

[aparna gottumukkala]

Hi All,

I have a usecase where jira automation should trigger on below usecases 

1. When a work type of "Incident" is created 

2. When a work type is changed from any to Incident. 

But automation should not trigger when there is any field changed like in comment, labels or any 

Please help on this. 

Thanks,

Aparna

[Marc - Devoteam]

Hi @aparna gottumukkala 

Welcome to the community.

See here from the basics of Jira Automation, this will give you insight on how automations work

Also check the learning paths:

1. reduce-administrative-work-with-automation 
2. streamline-software-projects-with-jira-automation-and-integrations 

[aparna gottumukkala]

I am able to achieve as below

[Bill Sheboy]

Hi @aparna gottumukkala 

Just following up to check if Marc's suggestions answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.  Thanks!

Kind regards,
Bill