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How can I configure two webhooks in Jira with the following conditions

nikhil_mishra
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September 25, 2025

I am creating 2 webhook:

  • Trigger Webhook on Issue Creation
    → Trigger the webhook only when an issue is created by any user other than "ABC".

  • Trigger Webhook on Issue Update (Issue update and comment create
    → If the issue was created by any user (including "ABC"), trigger the webhook only when the issue is updated by someone other than "ABC".

 

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Marc - Devoteam
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September 25, 2025

Hi @nikhil_mishra 

On the webhook configuration in Jira you can only set a condition based on JQL to limit execution.

See https://developer.atlassian.com/cloud/jira/platform/webhooks/ 

Or

Create automation rules, you will need 2 rules.

One has the trigger work item creation and one has work item edited/updated

Then set the conditions that you need, for example for the create rule reporter is not user ABC

Then use the actions you need.

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