How to pass a Reporter field value to Jira in an integration?

[jmweli]

Hi Atlassian Jira Community Developers,

I am working on a ServiceNow Jira integration and I am currently getting an error on the Reporter field. I am passing a valid display name from the ServiceNow user table to the Reporter field exactly as it appears in Jira however Jira is throwing a "Specify a valid value for reporter" error. The name in Jira exactly matches the name in ServiceNow because the data source for both systems is the same.  

Do you guys know if maybe Jira is expecting something else like user name (user id) or  email address which it then uses to lookup the name that appears on the Reporter field? 

I am thinking that maybe there is something that I need to pass to Jira which Jira will use to lookup the Reporter name however I am not sure what that is.

Would you please advise as why Jira is throwing this error and what can I do to fix it. Here is the screenshot for more details on the error I am getting:

 Thanks,

Johannes

[Dhiren Notani_Exalate_]

Hi @jmweli ,

Although I am not 100% sure but I think Jira would expect the user id in case of the display name.

Can you try passing the id of the user?

Alternatively, I would recommend you to use a solution like Exalate for achieving this integration.

It will be easier to map fields and sync stuff bidirectionally!

Thanks, Dhiren