I am using an issue collector in Jira Software, and I capture the name of the person who reported the issue by extracting it from the Description field via a smart substring function. This part is all working well.
When I try to update the reporter field with a name from the AD who is not a Jira user, my automation fails with the message: "The reporter specified is not a user".
However, if I edit an issue manually, I can select any reporter in the active directory even when they are not Jira users. We have been doing this a lot and there is never a problem with it. Only the automations do not work.
I understand that automation runs into the problem of Jira not supposedly allowing a reporter who is not a user, even though their name is there from the AD, but I can clearly do this in a manual edit of the issue.
Does anyone have a workaround using automation? I would be very grateful for any advice offered.
