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Automation rule not triggering when field value is added/changed

Automation rule not triggering when field value is added/changed

Hello,

We created the following rule:

When the "Labels" value (T2) is added, send an email to a select group of people.

I opened a random issue and added the label, but the rule is not getting triggered.

Why?

image (4).png

3 answers

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2 votes

Answer accepted

Hi @Ivo Stoyanov

There is an active production incident causing delays in rule execution. Please review or subscribe to this one for updates:

https://jira-software.status.atlassian.com/

Kind regards,
Bill

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Thank you!

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Like • Bill Sheboy likes this

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Update: I started receiving emails with a 1-hour delay. Why?

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Hi @Ivo Stoyanov

I have few rules that do the exact same thing. What do you see in the audit log? Is it possible to share your automation?

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Please check the screenshots I added.

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