*Daily processing time - per rule or per site/app

[Tomislav Tobijas]

Hi,

Quick question, if anyone can confirm regarding the following > Automation service limits.

*Daily processing time

60 min per 12 hrs

This could be the case, for example, if your rule talks to slow external systems.

Are we here talking about the limit per rule or per product/app/site?

It's not clearly stated in the docs and I believe it's per rule but Rovo says that it refers to the "total processing time for all rules combined" (which is a concern for one potential Atlassian client).

If it's per rule, I guess it's combined time within that 12-hour timeframe (e.g., if the rule would run for 10 mins each hour, the limit would be reached within 6 hours and it wouldn't execute anymore until 'next' 12-hour slot start).

Now, I don't have any more details about specific use cases and concerns from this particular party, but I couldn't find a clear answer + I see a couple of older questions related to this topic, so it would be great if we could clarify it for everyone.

Cheers,
Tobi

[Jose Gochi · Accepted solution]

Hi @Tomislav Tobijas 

I'm Jose, with the Jira Cloud support team.

The limit you mentioned refers to the total execution time of all the rules for your app combined.

Please keep in mind that the execution time for each rule is usually in the order of milliseconds.

Also, please consider adding your feedback about our articles and documentation in the link at the bottom of their corresponding pages. There our documentation team will be able to see it and act on it in the most efficient way.

Thanks!

[Tomislav Tobijas]

Not an answer but an additional note/concern - if you have numerous integrations with third-party systems, and you use automation, 60 min of processing time could be relatively small and you could, probably, easily breach that.

⚠️ On the additional note, if you use Delay action(s), you could easily breach the limit. All in all, I see the point in having that (so execution processes don't crash the site or something like that), but duration could be relatively small for some implementations/use cases.

[Marc - Devoteam]

Hiu @Tomislav Tobijas 

I think it's per rule also and indeed the running time is a total for 60 min within a 12 hour timeframe.

But I think you should get clarity by reaching out to Atlassian.

[Tomislav Tobijas]

So, we've just tested this (accidentally 😆) and this limit actually applies only to 1 rule.

For example, this rule exceeded the allowed execution limit and all other rules executed successfully.

Apparently, the limit only applies to one rule, not to all rules combined. 👈

cc @Jose Gochi