Notify Assignee / Reporter manager with smart value?

[Stefan Froehlich]

Good afternoon all,

we are currently building an automation that should automatically notify either the assignee's and/or reporter's manager using a smart value.

We are using Atlassian Guard with Entra ID and we do bring the "Manager" attribute over but I can't find a way (and haven't found any answers so far) in how to pull this information using a smart value in an automation.

Did anyone try this already and can provide some insight / guidance?

Thank you!
Stefan

[David Berclaz _Apwide_]

Hi @Stefan Froehlich

It seems there are no smart values for this, but you can use the Atlassian API to retrieve the information.

In your automation rule, use the "Send web request" action to call:
GET /users/{account_id}/manage/profile (more info)

Then access the result with the smart value: {{webhookResponse}}

Also refer to this question that looks similar.

I hope it helps,

David