Change status of selected asset object after a request via a form

[Fabian.pallestrong]

Hello,

We have a form where users can rent assets. I want to automate the process so that when a user requests an asset (an issue is created), the status of the selected assets changes to "requested."

How can I implement this automation?

[Akhand Pratap Singh · Accepted solution]

Hi @Fabian.pallestrong

Assuming you are using a Custom IT Asset field Linked in your form.

From the above Screenshot.

• You can use Branch and then select Branch For AQL, there select your schema and AQL, your AQL Should be something like Name = "{{customfield_ABCDE.label}}"
  Name is the Name of the object and ABCDE is the ID of the Custom field.
• Next Action is to Edit object attribute, select the attribute in your case status and set value as requested

I hope this works, in case you face any issue, do reply here.

[Fabian.pallestrong]

Hi @Akhand Pratap Singh ,

if the user selects one asset it works but if there are multiple selected assets in the issue it does not work. What do I need to add for multiple assets?

Thank you very much

[Akhand Pratap Singh]

@Fabian.pallestrong 

Can you try below automation for multiple values and check if it works?

Here branch will be Advanced branching

• Select smart value as {{issue.customfield_ABCDE}} where ABCDE is Custom field ID and give it a variable name
• Then in action select Edit Asset field attributes

Let me know, if this works

[Fabian.pallestrong]

It does update the asset status but i have errors in the audit log.

This automation should only run if I have assets in the issue. It should not run for every issue. Do I still need the IF condition IT Asset is not empty?

[Akhand Pratap Singh]

@Fabian.pallestrong ,

From the error it seems it first edited the attribute and then gave error on the same, can you try it with condition, not sure if it should have any impact on it.

[Fabian.pallestrong]

It does update the status but the audit log has errors. That's strange

[Akhand Pratap Singh]

It is great that it is working, for the error, you can check once from https://support.atlassian.com/

[Akhand Pratap Singh]

@Fabian.pallestrong , if it works, please do mark the answer as accepted :)