attach issue attachment to an email with automation action "send email"

[Philipp Roeschke]

I have the following situation: We have a JSM project that is only available to our internal employees.

If a support request is created that our IT colleagues cannot answer, parts of the request should be forwarded to an external email address via automation.

To do this, I use the “send email” action in an automation. What option is there to also send attachments from the issue to the external recipient by email?

I have already found an option that sends the attachments as a link in the email. Unfortunately, the recipient must have access to our project in order to see the attachments.

What other option do I have here?

The external recipient should not be able to access our project. 

[Victor - Modus Create · Accepted solution]

Hi @Philipp Roeschke ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to also send attachments from issues, this could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

[Philipp Roeschke]

Hi Victor, thank you for the reply. I will check that.

[Adolfo Casari]

@Philipp RoeschkeAssuming you're on Cloud, I think you will need an addon to that, like

https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm

[Philipp Roeschke]

Dear @Adolfo Casari

Thanks for the tip, yes, we are using the cloud variant.

Is there no other OOB solution for this topic? Referring to third-party add-ons is easy, but our data protection guidelines could veto this and prevent it from being used.