automation rule

[ibm_kustagi_mercedes-benz_com]

Hi,

I would want to know ,how to add the custom field value i.e existing ticket(Eg:A1 value) ticket in the newly created ticket so that it automatically copied that value of custom field name A1 value  in newly created ticket through automation rule in Jira cloud through edit fields condition.

Regards,
Suma

[arielei · Accepted solution]

hey @ibm_kustagi_mercedes-benz_com 

In order to access the fields of the work-item use smart value {{issue.FIELD NAME}}.

in some cases the field name has an ID and Name, for example, if you want to have the "Status" value then {{issue.status}} will give you the ID number of the status and {{issue.status.name}} will give you the actual name e.g Backlog.

Remember that if you are not sure, you can always click on the {{}} icon in the edit action and write the variable you want to fetch.

[ibm_kustagi_mercedes-benz_com]

@arielei ,

   The value is not getting copied from existing ticket to when new ticket is created.

[arielei]

Hey @ibm_kustagi_mercedes-benz_com 

Share an image of the automation you are running pls.

[ibm_kustagi_mercedes-benz_com]

Hi @arielei ,

  Attached the snapshot for reference.

[arielei]

Hello @ibm_kustagi_mercedes-benz_com 

This is not enough.

what is the trigger for creating a work-item?

For example, you have work-item A exciting, and you are running a clone to create work-item B - you want the value from work-item A to be copied to work-item B.

Is this what you are trying to achieve?

[ibm_kustagi_mercedes-benz_com]

Hi @arielei ,

   I am able to achieve the result what was needed.

Thank you for the help !!

Regards,
Suma