use custom field value in jira form in automation rule

[Alyssa Hill]

Hi there, I have a request type that has a form attached. If someone selects certain answer choice value in said form, I want to trigger an automation rule that: 

a) move the issue to a different helpdesk

b) also move the attached form with saved values to a different helpdesk. 

Is this possible? 

 I've gotten the rule to recognize the custom value change, and clone the issue into the other helpdesk, but haven't found a solution to get the form copied over as well...

Thanks!

Alyssa Hill 

[arielei]

Hey @Alyssa Hill 

There isnt an option to clone the form using Automation.

However, i can offer another solution:

First you will need the App called "Deep Clone" which has the ability to clone also forms.

see here:

https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira

Next, the automation of cloning with this app is via post function, so i would do the following:
1. Create a Workflow bypass if the value match what you need, so lets say from "To-Do" -> "Cloned" status.

2. Create a post function on the Cloned status that will use the deep clone.

3. Create an automation that whenever a new work-item is creating and the value match - transition it to Cloned.

Note - if you have a need for more than 1 project based on the value - you can have multiple legs to Cloned status and then use different post functions on each of them.

Doing all this will solve your issue.

Hope this answer will help you.

Ariel.