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Time in status trigger automation--How to capture the issue ids in the message sent?

Brad Waddell
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April 28, 2025

I have created an automation to identify issues that have remained in a "new" status for an extended time using a scheduled automation and JQL as follow:

 

NOT status CHANGED AFTER -24h AND statusCategory = "New"

 

It successfully identifies Issues that are older than 24hrs and in new Status.

 

My Challenge is needing to capture the issue id links to have them appear in the message I would send in slack.  

{{issue.issueLinks.type.id}} are in need of an update. (team tag) please review and update as soon as possible

I set up my message as follows, but it doesn't pull the issue ID link into the message.  I'm assuming I'm missing a pathway here, but not seeing it.

 

Thank you in advance

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Brad Waddell
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April 28, 2025

Using Cloud, Company Managed project, 

 

Was able to get this to work:  Used the following in the Smart Value

 

 {{issue.url}}

 I had the wrong smart value

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Bill Sheboy
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April 28, 2025

Hi @Brad Waddell -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

  • what version of Jira are you using: Cloud, Server, or Data Center
  • for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
  • an image of your complete automation rule in a single image for continuity
  • images of any relevant actions / conditions / branches
  • an image of the audit log details showing the rule execution
  • explain what is not working as expected and why you believe that to be the case

Until we see those...

The smart value expression you show would be a list of the link types' ID values, and not the linked issues themselves.  For example, it might include the ID for a "blocks" type of link. 

Is that what you wanted?

Kind regards,
Bill

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