Trying to Transition Status on a Linked Ticket

[Julia Casciato]

I'm trying to set up an automation on Jira Cloud but keep running into issues. Essentially I want:

• Trigger: Version is released in Project A
• Go through Project A Epics in the release and see if they have a linked issue in Project B that meets X criteria
• Then transition the linked issue to a specific status

I've tried using issue lookup and various branches but I can never get this right. 

Any ideas on how I could achieve this? Or any other workaround ideas?

[Bill Sheboy · Accepted solution]

Hi @Julia Casciato 

For a question like this, context is important for the community to help.  Please post the following:

• what version of Jira are you using: Cloud, Server, or Data Center
• for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Until we see those...

Your rule will need multiple-project (or global) scope to access the issues in the different projects.  That setting in the rule details is changed in the global admin area and so your Jira Site Admin will need to help.

Next, from what you described your rule will need to use both a Lookup Issues action and a branch on JQL to find the issues: identify the epics in the released version (with the lookup) and then build a dynamic JQL expression to iterate over the linked issues in Project B, using the linkedIssues() / linkedWorkItems() function for each one. 

You do not describe what "meets X criteria" means, although if it is based on issue fields the conditions can probably be checked with the same JQL.

Kind regards,
Bill

[Bill Sheboy]

Hi @Julia Casciato 

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks!

[Julia Casciato]

Hey there! Your suggestion would most likely work, and I was getting close with it when it was decided we don't need to implement this. 

Thank you for your help tho!