Confluence Cloud Annual Subscription - What Happens If We Exceed User Tier?

[Tanya Grinsell]

Hi Community! I'm trying to discovery what happens in the following conditions:

1. Confluence CLOUD annual subscription
2. Purchased user tier is exceeded

For monthly subscriptions, Atlassian site says the credit card will automatically be charged at the next tier, but for annual subscriptions it requires a formal quote. Will the newly added person be a read-only user? Will all users be pushed to read-only until the next tier is licensed? Something else?

Thanks in advance for the assist.

[Diego · Accepted solution]

Hello, @Tanya Grinsell !

Interesting question you got there. For the annual subscription, we will not be able to add new users beyond the limit.  What we will see is a message stating that the limit has been reached and that we need to upgrade the license to the next user tier. In this case, the site admin would need to contact our Customer Advocates team in order to work on generating a new quote. Here is the contact form for that:

• [Atlassian] Pricing, billing & licensing help

For monthly subscriptions, the pricing plan will be automatically be adjusted when the limit is exceeded. Let me explain this using a small license. We have a 10 user license. When we add the 11th user, it will jump to the next tier of paying $5 per user, and it will be included in your next payment for that specific product.

You can find more information about licensing here:

• [Atlassian Cloud] Atlassian Cloud Licensing 

Thanks for collaborating here in our community. Looking forward to your reply!

[jisun lee]

Hello! @Diego 

Thank you for your description! 

and I want to know if it is still valid