Group Confluence knowledge Base articles in service desk

[Jan Loeper]

Hi Community, 

I really do need you help with the following: Our Help Center goes live in about 5 days and our knowledge base articles are somehow categorized but not grouped to specific fields. 

In that example, (https://haendlerbund.atlassian.net/servicedesk/customer/portals) we do see different portals for My Account, IT Support, Legal stuff, etc., followed by the categories and the corresponding articles. 

How can I achieve this awesome and user friendly look and feel? Looks like they've got some more portals that all are linked to the service desk.

I would say, I am more or less tech savvy, but I cannot find anything about it in the docs - weird, no? Is it a special plugin? 

Ours looks more or less like this (https://uptain.atlassian.net/servicedesk/customer/portals) even when there are a lot more articles in the backlog. 

Until now, I did not link those because it's so confusing. 

I appreciate your help! :) 

[Davin Studer]

To get that kind of layout they created multiple Service Desk projects and linked them to confluence spaces for  the documentation. When you have multiple projects you will see each in that card format on the portals page.