Today, I turned on the Confluence Knowledge Base for my Service Desk project.
On the customer portal (configured in Jira), there is a new section that is linked to the knowledge base with the header "Learn more about".
Also, if anyone who sees this has good resources on configuring or organizing the knowledge base, great examples, or tips... I'm open to ideas.
Online forums and learning are now in one easy-to-use experience.
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