I've just kicked off the use of Service Desk and Confluence at my company. We've provided old-school support for years (email, phone) and I'd like to provide customers with a quick and dirty help guide for using this new approach.
Obviously there is a ton of useful documentation on the Atlassian site, but I'm wondering if anyone out there has an organization-specific quick outline for their customers on how to use the service desk (email vs. portal, SLA's, etc.). If you're willing to share, it would be greatly appreciated!
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