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Service Desk custommer get "not permitted" on short links.

Daniel Garus
Daniel Garus
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October 17, 2018

Hi,

we currently have the problem, that our agents are not able to send short links to our service desk customers, because they get the

"Not permitted" message

We are using the whole URL as a workaround but it would be nice to send the short one.

As for the structure.

We have Jira Service Desk linked with an AD and a confluence.

JSD and Confluence are linked with OAuth impersonation

Unlicensed and Anonymous users both have the Use Confluence permission

 

Why is this and how can I fix it?

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