Assets Pricing Decrease 🎉

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Introduction

We’re excited to share some important updates to our pricing and packaging related to Assets objects that will help us continue delivering value and innovation to our customers.

Why We’re Making These Changes

To make scaling the use of Assets more affordable for everyone, we’re decreasing the cost per Asset object and increasing the Enterprise edition allowance to ensure our largest customers have the flexibility and capacity they need. Both changes are designed to deliver more value, support your growth, and reflect our ongoing commitment to customer success.

What’s Changing

• Overview: In September 2024, customers received communications about updates to Jira Service Management’s (JSM) pricing & packaging, including the introduction of consumption-based pricing (CBP) for Assets and Virtual Service Agent usage.
• October 16, 2024: When CBP became effective, Assets objects were priced at $0.05 per object per month, and only JSM Premium and Enterprise customers were eligible to purchase, with an automatic allowance of 50K objects.
• Effective October 7, 2025: Assets objects are now cheaper, priced at $0.02 per object per month, and paid JSM customers, on Premium (automatic allowance of 50K) and Enterprise (automatic allowance of 500K), are provided, able to use, and can purchase more Assets objects for less.

What This Means for Existing Customers

Recent Purchases at Previous Rates

We understand that some customers may have recently purchased additional Asset objects or upgraded their plans at the previous pricing. To ensure fairness:

• Credit Memos: If you purchased additional Asset objects prior to this change on October 7, 2025, you will automatically receive a credit memo for the price difference. This credit will be applied to your next invoice.
• Refunds: If you prefer a direct refund instead of a credit memo, please contact our support team, and we’ll be happy to assist.

Contractual Adjustments

If you’re on a long-term contract, your new Asset object allowance will be updated automatically. There’s no action required on your part, and you’ll see the changes reflected in your next billing cycle.

Frequently Asked Questions (FAQs)

1. What exactly is changing with Assets pricing and packaging?

• The price per Asset object is being reduced (e.g., from $0.05 to $0.02 per object per month).
• The included Asset object allowance for Enterprise edition is increasing (e.g., from 50,000 to 500,000 objects).
• Paid JSM Premium and Enterprise customers can purchase Assets objects.
• Volume discounts are available for higher usage.

2. Why are these changes being made?

• To make Assets more affordable and scalable for all customers.
• To align with customer feedback and industry standards.
• To support larger, more complex use cases and encourage broader adoption.

3. How will these changes impact my current bill or subscription?

• If you are under the included allowance, you may see no change or a reduction in cost.
• If you purchase additional Asset objects, you will benefit from the lower per-object price.
• Enterprise customers will have a higher included allowance before incurring overage charges.

4. What happens if I recently purchased Asset objects at the old price?

• Customers who purchased additional Asset objects shortly before the price change may be eligible for a credit memo or refund for the price difference.
• Contact Atlassian support for assistance.

5. Will my current Asset object usage be affected?

• No, your existing Asset objects will continue to function as before.
• If your usage is within the new, higher allowance, you may no longer incur overage charges.

6. How do I know if I’m affected by the new pricing?

• JSM Premium and Enterprise customers are eligible for the new pricing.
• You will receive direct communication if your site is impacted, and you can check your billing or admin screens for updated information.

7. Where can I find more information or get support?

• Visit the https://www.atlassian.com/licensing/future-pricing/cloud-pricing/faqs#cloud-billing
• Contact Atlassian support at Atlassian Support for personalized assistance.

8. What if I’m on a long-term contract?

• Your new Asset object allowance will be updated automatically at your next renewal or billing cycle.
• For questions about contract adjustments, reach out to your Atlassian account team.

9. Are there any changes to which plans include Assets?

• Assets is available for paid JSM Premium and Enterprise plans, with updated allowances and pricing.

How to Get Support

If you have any questions, please reach out to our support team.

Closing

Thank you for being a valued customer. We’re committed to your success and look forward to supporting you as we grow together.

Helpful Resources

• Cloud Pricing Tables | Atlassian
• Jira Service Management Licensing | Atlassian 
• Atlassian Support

[Josh]

@Tori Stitt this is a GAME CHANGER! The consumption-based pricing has been a key challenge when looking to scale assets usage at the enterprise level. Thank you for listening to customers and adapting strategy to fit customer needs.

[Rigo]

This saves us the shuffle of having to reorganize everything to cut costs (phew)