Can't connect to Jira Service Desk after correct Installation

[amde1108]

Hi com,

first of all, I'm not really into server administration. I've bought one to practice and gain knowledge. So, I wanted to install Jira Service Desk on my VPS (Ubuntu 18.04 LTS 64Bit).

First, I installed mysql and then I downloaded the installer for Linux and did all the steps from the installation guide here: https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html

After completing the installation and launching Jira Service Desk, I head over to "http://MYSERVERSIP:8080" and getting a connection error.

I uninstalled/deleted all jira files and made a fresh reinstall but nothing worked out.

Thanks for any help!

Kind regards

[Dave Liao]

@amde1108 - let's check a few things:

• are you running Jira as a service or not? If no, is Jira running?
• are you certain the port to access Jira is 8080, or did you customize it?
• hopefully you're accessing your actual server's IP, and not "myserversip" ;-) ... are you accessing from your PC, or from another device?

[amde1108]

@Dave Liao 

1.) Yeah, I run Jira as a service, but I needed to run it again so then I was connected to JIRA

And got the following Error:

It fails, when JIRA wants to start the Plugin System.

2020-07-10 17:29:29,104+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.SystemPluginsEnabledHealthCheck] We couldn't start the following plugins:
- jira.webresources (jira.webresources)
- com.atlassian.plugin.jslibs (com.atlassian.plugin.jslibs)
- com.atlassian.jira.plugins.jira-ui (com.atlassian.jira.plugins.jira-ui)
- com.atlassian.frontend.atlassian-frontend-runtime-plugin (com.atlassian.frontend.atlassian-frontend-runtime-plugin)

Here is the log where the error occurs:

https://pastebin.com/CmbBJtR7

What I already did?

- Added "-Datlassian.plugins.enable.wait=300" as a parameter

- Deleted .jira-home.lock

- Checked Memory Size (All fine)

[Dave Liao]

@amde1108 - this is helpful!

• Can you confirm what version of Jira (e.g. 8.7?) you're trying to start?
• Regarding the plug-in parameter, try increasing it (to 600) and see if that helps?

[amde1108]

@Dave Liao 

1.) I got JIRA 8.10. installed

2.) Tried it with 600 and then 900, still got the same error.

Here the full catalina log:

https://pastebin.com/vF7VnghV

I have no idea how to fix that.. :/

[amde1108]

Issue still not solved. Re-installed jire service desk as well as tried another version. Same issue.