Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How do I edit the default SLA to pause during pending status?

Margaret Winward
Contributor
October 1, 2020

I am using the classic Jira Service Desk. When I try to edit the default Time to Resolution SLA and add a condition to pause during Status:Pending and save, it comes up with the error "Something has gone wrong. An error has occurred." Any suggestions to add the condition?Screen Shot 2020-10-01 at 1.41.44 PM.png

1 comment

Comment

Log in or Sign up to comment
Gaurav
Community Champion
August 16, 2021

Hello @Margaret Winward 

Kindly confirm if you are still having this issue. Also, it would help if you can share the workflow status as well.

TAGS
AUG Leaders

Atlassian Community Events