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JIRA Service Desk issue sharing

Stephanie Ong
Stephanie Ong November 28, 2019

Hi 

Is there anyway to share the JSD ticket from the portal to a group of people via AD group or mailing list ?

Thanks

Stephanie 

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Brant Schroeder
Brant Schroeder
Community Champion
November 29, 2019

You should look into using organizations.  This will allow you to add customers to the organization and then add that organization to the issue which will give everyone in the organization access to the issue via the portal. 

https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-organization-to-a-service-desk-project/ 

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