JSM News & Discussions

Hi, I am trying to implement the JIRA service desk tool within my company to formalize a way of collecting bugs and feature requests but I noticed that if someone does not have a JIRA account they...

Arpita started a discussion 0 2 February 25, 2020

Hello, We are looking to import/sync our list of customers to Atlassian Service Desk from a third party application which we consider to be the source of truth. This sync would contain all the cust...

Mathew Wall started a discussion 0 3 February 24, 2020

Hi, I have just started into the Atlassian and Jira world. I am defining a change workflow in Jira Servicedesk. As a change may affect more than one component I want to create a sub-task containing...

Torsten started a discussion 0 0 February 24, 2020

hi   we have been using sharepoint register for service desk and applicaiton support. is it possible to migrate our tickets from sharepoint ticketing system to here directly?

saurav_rimal_hotmail_account started a discussion 0 1 February 20, 2020

Hi, My question is regarding where on the screen or how early in the process of building a Jira Change Request, could an automation be linked. For example, we have a button for "Submit For Approval...

AB started a discussion 0 0 February 20, 2020

Hi,  Can anyone let me know which specific field is used to calculate the 'Due date' of a particular request?  I find the due date field to be optional. So in such cases, if the field is ...

Yamni R started a discussion 0 3 February 19, 2020

I am teaching students on Help Desk Operations and I am using this software to teach them ticketing system and how to create and update Knowledge Base. I do not know how to begin creating a Knowledg...

Adhin Sukhu started a discussion 0 0 February 19, 2020

Hello I set up a complete Service Desk "test" project in Jira Desk. I think I have not forgotten any step But when I test with an agent account the creation of a ticket (outside the portal), I canno...

Olivier MARIE started a discussion 0 1 February 19, 2020

Hi,   Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to ...

Joe started a discussion 0 2 February 18, 2020

I have a customer phone number and I need to get the details of the customer like customer info, issues, tickets etc.  by using service desk rest api  

harish287 started a discussion 0 2 February 18, 2020

Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up.  However, after the license JIRA data migration, we find below error when we create the new re...

Michelle Tam started a discussion 0 4 February 17, 2020

I have setup several Request types to handle incoming mail.  Some mail will be standard requests and others are from automated systems reporting errors. To do this I created a request type grou...

johnathan_blanco started a discussion 0 3 February 14, 2020

I would like to setup an inbound email to Jira Service Desk from an automated system of error and warning notification types. I want those to become incidents and I don't want the jira system to send...

johnathan_blanco started a discussion 0 1 February 13, 2020

not sure how can I install Incident, Request, Change, CMDB, Problem, Demand, and Project Mgt with my current license. Hope its sufficient for us to try or use as applicable.

Pankaj.mamtani started a discussion 0 2 February 13, 2020

Is there a user guide for this community

even started a discussion 1 1 February 12, 2020

We have 2 projects created, project A as service desk and project B for development. What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development proje...

Vibhay_Chawla started a discussion 0 1 February 12, 2020

I am installing JIRA ServiceDesk on a server already running JIRA Core and Confluence. During the installation process, I was not able to "install Jira as Service" because there was already a servic...

Geoff Sebastian started a discussion 0 3 February 11, 2020

Am I able to repurpose the demo account for service desk or should I create a new one?

Jessica Hitchens started a discussion 0 4 February 11, 2020

Hi,   Is it possible to automate the "Move Issue" when you change the issue type of an issue? Note: I have different workflow for different issue types and that is how I want it :) &nbsp...

Zowie Stenroos started a discussion 0 3 February 11, 2020

The user Selim BEN SLIMAN and also can not connect on https://ocadosupport.atlassian.net/servicedesk/customer/portal/52.   Can you help me about this issue 

jules.marseille started a discussion 0 2 February 11, 2020

I'm still evaluating JSD, and i saw an update was available , so i thought i'd give a try and see how that would go. I came from jira service desk 4.6.1 , intalled with the jsd 4.6.1 installer on Ubu...

JayST started a discussion 0 0 February 8, 2020

I did add couple of custom fields to a issue create screen (a drop down list called 'Issue Type'  and a label field called 'Tags' and a text field) all worked for few days well and good. At some...

RamR started a discussion 0 1 February 8, 2020

I was trying to get started with Jira IT Service Desk and wanted to get started with sample / poc data and was trying to follow the KB article to create a sample data project -  https://con...

Vijay Cinnakonda started a discussion 0 2 February 7, 2020

Hello, I've discovered that clicking child pages (using children display macro) opens them in new browser tabs instead of the same window. I'd like it to not open new tabs, as I believe that is an a...

Laura Sands started a discussion 1 2 February 6, 2020