JSM News & Discussions
Created Oct 5, 2021, Last active Aug 2, 2025
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Hello! In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence? Thanks, Birgit
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How can I send an email to agents when the registration ticket?
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I was trying to do some testing for service desk but i dont even see service desk at all
Deleted user 0 1 March 25, 2020
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All, We would like to implement Jira Servicedesk and to use it also to store the data for erxternal eneviroments. We are a company that services several customers how al has the own enviroment. Eac...
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Is it possible to configure Jira Service Desk Cloud to send outbound emails using an external email account via SMTP. I see the configuration to retrieve email via IMAP for the Inbound channel,...
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I had a Windows update and now cannot print nor open any of my documents.
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We'd like to start using Service desk to support our managed services clients. Each client company has multiple users. We are wondering if it makes sense to create one Service desk project per clien...
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After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests typ...
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Hello, I have created a custom status for my project, and now I wish to delete it. I realize I could repurpose it, but I'd rather just remove it from the project entirely. The documentation I find ...
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Hi, I'm hoping someone can help. We are using the feature which turns customer emails into support tickets by using the default email account. The problem with this though is that it will only accept...
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Dear all, I would like to know please how can I get the right guideline when I fill the estimation even if the sprint already started. Many thanks in advance for your help. Hanan
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I have used my JIRA with site admin right but not full rights. Due to late billing payment now Jira shows suspended account alert. The Main admin of org has forgotten his email. can I pay on h...
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Hi I'm new to JIRA servicedesk and was tasked to create aging ticket report. I used Two Dimensional Filter Statistics (for the total number of tickets per component) and Filter Counts gadgets ...
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So guys, I am new to this community, We are trying to figure how to solve the following problem. We want to have following required fileds. Field 1: System Field 2: Menu Field 3: Application &...
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I created a new Jira Service Desk and Confluence instance yesterday (free version to trial). I'm attempting to link the Knowledge base from a project within Jira Service Desk to the Confluence instan...
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I've been working on this using jQuery but haven't been having much luck
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How do Versions help in Jira Service Desk?
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I would like to restrict a customer to only see their requests when they are logged into the Service Desk portal. Is there a way to not have the Any option for showing requests?
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Hi Can we customize what fields appear on the Service Desk Request Screen? For example The assignee field doesn't appear on the screen. Can we make it appear? Where do we configure that? Can any...
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Dear all, I was creating custom reports and using CSV option to extract the data. Since CSV is a purely text file, is there any feature or option to download the graphics showing in the reports? ...
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We are looking to replace our existing outdated ticketing system and migrate to a local hosted JSD implementation. We also want to implement an asset management system with network discovery an...
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I'm new to jira service desk, and i haven't used jira products before. Now we are planning to buy Jira service desk for our projects, and i didn't found document relevant how to install Jira Service ...
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I have create my jira account three days ago and I have added domain a2zsolution.atlassian.com today i check and click on verify button button is doesn't working. Please help me to verify my do...
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Since Microsoft turns off TLS 1.0 and TLS 1.1, I need to change these settings in Jira's Desktop. Where do I do it? POP3 and Imap will be turn off if you are using O365. Best Regards
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When creating a custom automation, how do I distinguish between someone entering a comment on the "internal" or "Customer" tabs as the triggering event?
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