JSM News & Discussions
Created Oct 5, 2021, Last active Aug 2, 2025
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I would like to have the Description field have this format when a new issue is started. Can this be done? Need/Issue: Resolution/Solution:
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Good day! We would like to purchase a jira service desk, confluence and software license. I cannot understand what agents, clients and participants mean. Can anyone explain the difference to me? We h...
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I've tried changing my basic URL in system > basic url. I've also added an A record into my cPanel pointing my public IP to the URL I want. However, it doesn't seem to work. Can anybody advise o...
Deleted user 1 1 June 15, 2020
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Hi All, I want to schedule a script in Jira Service desk 3.16. Actually my requirement is, schedule a script in JIRA which will run on time mentioned time by the user while creating a ticket ...
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I dont have jira excel option under my Export button as im using Jira on a server instead of cloud. What can i do to if i want to download reports and charts into excel. Thanks
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Hi All, I am using Jira service desk 3.16 on the server with 8 CPU, 20 GB RAM and 5GB JVM heap size. We are having 27000+ users , 7 projects in the JIRA. Also it is a single node application...
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Hi everyone, I want to learn more about this program! Can u help me please? Regards, Vesa!
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I just set up my jira service desk. I tried creating a project as an administrator, however, it prompts me to say "Hmm... we couldn't create your project due to an unknown error. Try refreshing the p...
Deleted user 0 3 May 13, 2020 -
I have a question as im trying Jira ServiceDesk to see if we could use it for multiple usage. Knowledge Before the question * We are a company with different customers and different agreements (SLA...
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Hi all, In JIRA Service Desk is there a way to quickly filter comments entered into JIRA vs Emails that have been added as comments? I know both are comments but i'm wondering if there ...
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都是打发
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Can you open service desk issues to portal customers without using an agent license? I'd like my customers to see the same view and functionality that Atlassian provide for their customers. The voti...
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For those of us who administer Service Level Agreements (SLAs) in Jira Service Desk , the ability to associate a calendar with an SLA is critical to configuring the SLA. Out of the box, JSD comes wit...
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I am Site admin and I cannot see option to configure SMTP inside Outgoing Mail.
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For 2 days I received the oops on the Reporter of the ticket. Why?
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Dear All, I want to download the reports in the server path means I want to save the report in the server path every day. Actually my requirement is daily schedule a job in crontab to save the repo...
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Hi Everyone, I have problem on Project Settings > Katalon BDD it only displays the Katalon BDD App is not responding, wait or cancel ?. i wait more than an hour just to respond the ap...
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Hi I need to provide citypulse.uberinternal.com access to an expert. Can someone please help me on how I can raise a request on Jira?
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We are facing an issue in JIRA Service Desk 4.2.3. When agent is moving the ticket from Project A(HR) to Project B(IPAG) then SLA is not calculated properly as per new request area[i.e. Custom Field...
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Can you sort the comments from most recent at the top to least recent at the bottom? The default appears to be least recent at the top and most recent at the bottom.
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As I am new to Atlassian products, I don't know if this is expected behaviour, but we have a customer that says he used to have a search bar in Customer Portal under the My Issues section that is no ...
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Hi, I am wondering if anyone is using Jira SD for non-software/non-development service request tracking that are location-based. My use cases are as followings: someone called in and reporting a ...
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I have a scenario when an Issue status is in specific status, I have to move from one status to other status by using IssueLinkCreatedEvent listener.
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Hi All, I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.
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I've created a dropdown field in my requests and I've put it at the queue I'm configuring right now. I wanted it to have the same behavior at the table as the 'status' column: when I click over the c...
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