Introducing table customization in request type settings

[#1]

Hello Atlassian Community!

We’re rolling out some improvements to offer a more functional view of the request types in your service project. These updates to the table in request types settings provide admins with greater flexibility to customize their table view to suit their needs and preferences, making it easier to manage a project's request types.

Request type table customization

To experience these updates, go to Project settings, then Request management, and then Request types. You'll see the table displaying all of the request types you have in your service project. The new functionality means you can now:

• sort by columns from each column's header cell

• filter the view by some or all work types, request type groups, or portal groups by using the filters above the table

• resize and reorder columns by using the drag handles in the table's header row.

From the View settings button, we've introduced the ability to:

• show or hide columns by using the toggle next to each column name. Note that the 'Request type' and 'Actions' columns cannot be hidden or moved

• display request types in grouped sections in the table, by choosing to group them by work type, workflow, request type group, or portalgroup.

Request type groups

Based on customer feedback, as part of these changes we're also making the 'Request type groups' feature available to all users by default (previously it could be enabled from the Features section in Project settings). Request type groups can be used to categorize related request types within a single project, improving visibility and management for the team(s) handling these requests. Find out more about using request type groups.

We hope these improvements enhance your request type configuration and management experience.

Kind regards,

Dushyant Sharma
Principal Product Manager, Jira Service Management

[__ Jimi Wikman]

I like it :)

[Mauricio Heberle]

The pace of new features these days is really good. There's a lot to be done yet, but last year a lot of cool features were added and it's good to see that it still coming up.

[Laurie Sciutti]

👏🏻

[John Funk]

Definitely a nice improvement. Thanks @Dushyant Sharma !!