Join our next webinar - How Atlassian service teams use AI + Jira Service Management

[#1]

With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian’s People team is using AI in Jira Service Management for faster, smarter support to achieve:

• 30% of tickets resolved without any human interaction

• 4000 agent hours saved per year

• 95% CSAT score

Register now to join Senior Product Manager for AI in Jira Service Management, Sarah Scaife, and Head of People Operations, Andi Breslin live on June 17th or to receive an email with the recording that you can watch anytime. They’ll share:

• How Atlassian’s People team approached implementing AI for their service management

• Learnings and best practices about the journey

• Recommendations on how you can use Jira Service Management’s AI features to elevate your own service experiences

In the meantime, feel free to drop your questions below and we’ll do our best to answer them during the webinar, or here after the event. 

We hope to see you there!

[desiree]

How do you maintain compliance for example HIPAA related for a benefits/PHI related request in JSM?

[Davor Sedlan]

I wasn’t able to join on time, could you please share the recording?

[Stephanie Ong]

It would be great if you could share the recording. Thanks

[Adrian.Langenegger]

i am also interested in the recording

[Eugene Pak]

@Davor Sedlan @Stephanie Ong @Adrian.Langenegger if you still have your webinar access link from the confirmation email when you registered, using that will take you to the on-demand recording. Let me know if you have any more questions and thank you!

[Sarah James]

Thanks for sharing. Do you have some further materials or content you can share about the learnings around using the product features discussed - specifically around making sure to use what products are good for e.g. 

• AI answers for xxx
• Intents for xxx

[Sarah James]

Oh and can you share any resources you have / links please to the options discussed in the webinar about integration with SharePoint as a knowledge source in addition to confluence pages for ai answers and the virtual agent? I believe thats available now is that correct?